Achef - Discover Food Events

Achef ("we", "us", or "our") is a product of Wheels Beyond LLC. This Privacy Policy describes how we collect, use, and protect your personal information when you use our platform at achef.com.

1. Information We Collect

We collect the following information when you create an account or use our services:

Name and email address
Phone number (required for vendors and organizers, optional for attendees)
Business information (for vendor and organizer accounts)
Payment information (processed securely through Stripe)
Location data (when you use check-in features or address autocomplete)
Order history and event participation

2. How We Use Your Information

To provide and improve our food event platform services
To process orders and payments
To send transactional notifications via email and SMS (order confirmations, status updates, event invitations, check-in alerts)
To facilitate communication between attendees, vendors, and organizers
To comply with legal obligations

3. SMS/Text Messaging

By providing your phone number and opting in during registration, you consent to receive transactional SMS messages from Achef. These messages include order confirmations, order status updates, event invitations, and check-in notifications. Message frequency varies based on your activity. Message and data rates may apply.

We do not share, sell, or distribute your mobile phone number or any mobile information with third parties or affiliates for marketing or promotional purposes. Your phone number is used solely to deliver transactional notifications related to your Achef account activity.

Messaging consent: By providing your phone number and checking the SMS opt-in box during registration on achef.com, you expressly consent to receive transactional text messages from Achef (operated by Wheels Beyond LLC). These messages are sent to the phone number you provided and relate directly to your orders, events, and account activity on achef.com.

Message frequency: Message frequency varies based on your activity (e.g., placing orders, RSVPing to events). You will only receive messages triggered by actions you take on the platform. Message and data rates may apply.

Opt-out: You can opt out of SMS messages at any time by texting STOP to any message you receive from us. After opting out, you will receive one final confirmation message. Opting out of SMS does not affect your account or ability to use Achef.

Help: Text HELP for assistance, or contact us at support@achef.com.

4. Data Sharing

We do not sell your personal information. We share data only with:

Stripe (payment processing)
Twilio (SMS delivery)
Google (maps and location services)
Event organizers and vendors (only the information necessary to fulfill your orders)

5. Data Security

We implement industry-standard security measures to protect your data, including encrypted connections (HTTPS/TLS), secure password hashing, and JWT-based authentication. Payment card data is handled entirely by Stripe and never stored on our servers.

6. Data Retention

We retain your account data for as long as your account is active. You may request deletion of your account and associated data by contacting us at support@achef.com.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal information
Opt out of SMS communications
Request a copy of your data
Lodge a complaint with a supervisory authority

8. California Residents (CCPA)

California residents have additional rights under the CCPA, including the right to know what data we collect, the right to delete, and the right to opt out of the sale of personal information. We do not sell personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our platform.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

Wheels Beyond LLC
Email: support@achef.com
Website: https://achef.com